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How Well Do You Know Your Team?

On August 6, 2019 by Jenna Kellerman

“A person’s name is to him or her the sweetest and most important sound in any language.”  -Dale Carnegie. Yet one thing we hear periodically on staff satisfaction surveys is, “my supervisor doesn’t even know my name.” 

Accepting Feedback from Staff is Important

On July 30, 2019 by Jenna Kellerman

Whether you hang a whiteboard in a break room, create an online forum on your organization’s intranet, or establish a staff-focused Facebook page, consider giving staff a modern forum to express their ideas, suggestions and opinions. 

Host a Staff Focus Group

On July 24, 2019 by Jenna Kellerman

Hosting a focus group allows leaders to hear from a select group of staff about a specific topic.   

Staff Rounding: Managing by Walking Around

On July 16, 2019 by Jenna Kellerman

In Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference, Quint Studer says “rounding” is about engaging in direct conversation with staff, asking pointed questions and role modeling specific behaviors. Sometimes this is also referred to as “managing by walking around.”  

Bring Staff Together: Host All Staff Meetings

On July 10, 2019 by Jenna Kellerman

An all staff meeting is a great opportunity to communicate and listen, allowing everyone to hear the same information at the same time.  

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