News

Accepting Feedback from Staff is Important

Whether you hang a whiteboard in a break room, create an online forum on your organization’s intranet, or establish a staff-focused Facebook page, consider giving staff a modern forum to express their ideas, suggestions and opinions. 

Negative comments may come up - and that’s okay! Negative comments framed constructively can be handled in a meaningful way that shed a positive light.

Tufts University’s Social Media Best Practices suggests, “Correcting a mistake, apologizing and offering better in the future, or providing information about the event in question is often the best way to let the poster know you have heard them. Unless the post is profane, obscene, harassing or threatening, it is not a best practice to delete it.” 

Young people today focus heavily on reviews - think Yelp, Glassdoor, Google Reviews, Uber, and Airbnb - posting and managing reviews can create a connection with your staff. You can also use these forums to stimulate meaningful conversations by asking topic-specific questions or suggesting conversation starters. Be sure to remember the importance of following up!

Get more information in the Workforce Center. Questions? Contact Jenna Kellerman.

Back to news home »

Next Which Setting has Higher Long Term Care Insurance Claims?

Previous Host a Staff Focus Group

Comments

No one has commented on this article yet. Please post a comment below.

Add a comment

Members must sign in to comment

You must be a member to comment on this article. If you are already a member, please log in. Not a member? Learn how to join »



Forgot your username?

Forgot your password?

Request an account