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2 Free Staff Video Training Tools Now Available

On November 12, 2019 by Terri Foley

Two new frontline staff training tools launched last week are available for free to LeadingAge Minnesota members: Behavioral Health Training Series: Improving Care with Curiosity and Empathy and ICan: Quality & Innovation from the Front-Line.   

Video Training for Frontline Quality Improvement Projects

On November 5, 2019 by Terri Foley

Looking for ways to energize frontline staff? Try asking them to identify and solve problems that can save time and improve care—using the free quality improvement program called ICan: Quality & Innovation from the Front-Line.  

Direct Caregivers Make Direct Impact on Quality

On August 13, 2019 by Jenna Kellerman

Quality improvement projects developed by Health Support Specialists from Avera Marshall, Three Links, Traverse Care Center and Regent at Burnsville were recently selected as the winners of the ICan Innovation Contest.   

HSS Fall Learning Lab Showcases Quality Improvement

On November 7, 2018 by Jenna Kellerman

Health Support Specialists (HSS) at the Fall Learning Lab presented quality improvement projects that they designed, launched, tracked and refined over the past year. The quality improvement projects, completed through the ICan initiative with Performance Excellence in Aging Services, were designed to transform care at the bedside. After an incredibly difficult round of judging, three groups were recognized for their quality improvement programs:  

HSS Regional Hubs Will Focus on Mentoring, ICan Kickoff

On March 27, 2018 by Laura Lutgens

Our spring Health Support Specialist (HSS) regional hubs that begin next week will deliver on a core foundation of apprenticeship: mentoring. 

HSS Fall Learning Lab Showcases ICan Quality Improvement Presentations

On October 24, 2017 by Laura Lutgens

Nine crowd-pleasing presentations on quality improvement designed to transform care at the bedside were the highlight of last month’s Health Support Specialist Fall (HSS) Learning Lab. After an incredibly difficult round of judging, Essentia Health Oak Crossing in Detroit Lakes was named the winner of the ICan Innovation Contest. 

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