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Promising Practice - Workforce: Resident Concierge Representatives

On October 28, 2019 by Jodi Boyne

Thinking of ways to expose potential employees to your community for possible recruitment? Give the prospective employee – and you – a chance to try out older adult services by creating a new position called a Resident Concierge Representative (RCR). Cassia, an affiliation between Elim Care and Augustana Care, created this new position at a few of its sites and is already seeing positive outcomes in recruitment and retention.   

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