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Temporary Change in Ombudsmen Services
On April 1, 2020 by Jodi Boyne
The state Ombudsmen for Long-Term Care resolve complaints, protect rights, and promote access to services for residents before, during and after emergencies like COVID-19. While the Ombudsman has temporarily discontinued in-person visits in long-term care settings under its scope of authority due to COVID-19, residents still have the right to access the Ombudsman program. Below is an excerpt from a letter for Cheryl Hennen, the state Ombudsman, and phone numbers and a brochure to share with residents and families: