Steps to Excellence Introductory Training

Mar 6, 2024, 9:00 AM-12:00 PM

Learn and practice applying approaches based on the national Baldrige Excellence Framework to improve critical practices that drive your operational success. 

This is the first step of a three-step program to support continuous improvement practices in key areas you are already working on, such as workforce, strategy, and operations. 

Steps to Excellence includes an optional recognition component at each program level that provides additional opportunities to implement the approaches learned and be recognized for your achievement.

Through a stepwise, manageable approach, Steps to Excellence is designed to help your team:

• Improve quality service and care
• Engage staff to boost retention
• Align your operations cost-effectively and efficiently
• Integrate existing quality processes to improve survey results
• Measure your performance to show value to payors, regulators, partners, and consumers

Questions? Contact Julie Apold, Vice President of Quality and Performance Excellence.